Terms of service
Last Updated: July 18, 2026
Welcome to MugMuse.store. These Terms of Service govern your access to and use of our website, online store, products, content, customer support services, and any related features made available through MugMuse.store.
Throughout these Terms, the words “MugMuse.store,” “we,” “us,” and “our” refer to the operator of MugMuse.store. The words “you,” “your,” “customer,” and “user” refer to any individual or organization that visits our website, creates an account, submits information, places an order, or otherwise uses our services.
Our store is hosted through the Shopify commerce platform, which provides the online infrastructure that allows us to display and sell our products. Shopify permits merchants to publish customized Terms of Service and other store policies, while each merchant remains responsible for ensuring that its policies are accurate and appropriate for its business.
By accessing our website, browsing our products, placing an order, communicating with our customer service team, or using any part of MugMuse.store, you agree to be legally bound by these Terms of Service and all policies referenced within them.
Please read these Terms carefully before using our website. If you do not agree with them, you must not access the website, submit an order, or use our services.
1. Business Information
MugMuse.store is an online retailer offering mugs, cups, tumblers, glassware, ceramic drinkware, stainless steel drinkware, reusable straw cups, seasonal gift sets, and related lifestyle products.
Our contact information is:
Store Name: MugMuse.store
Business Address: 141 Markham St, Toronto, ON M6J 2G4, Canada
Email: support@MugMuse.store
Phone: (647) 220-8619
For questions regarding these Terms, an order, a product, or your use of the website, contact us using the details above.
2. Acceptance of These Terms
By using MugMuse.store, you confirm that:
You have read and understood these Terms
You agree to comply with these Terms
You have the legal capacity to enter into a binding agreement
The information you provide is accurate and complete
You will use the website only for lawful purposes
You accept all policies incorporated into these Terms by reference
These Terms apply to all users of the website, including browsers, customers, account holders, merchants, suppliers, contributors, and individuals who submit content or communications.
Any new features, products, tools, or services added to MugMuse.store may also be subject to these Terms unless separate terms are expressly provided.
3. Eligibility and Age Requirements
You must have reached the age of majority in your province, state, territory, or country of residence to place an order through MugMuse.store independently.
If you are below the applicable age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.
By placing an order, you represent that:
You are legally permitted to make the purchase
You are authorized to use the selected payment method
You are purchasing for lawful personal, household, gift, or business purposes
You are not using the website on behalf of a prohibited or sanctioned person or entity
We may refuse or cancel an order when we reasonably believe that age, authorization, identity, payment, fraud, or legal compliance requirements have not been satisfied.
4. Online Store Use
You may use MugMuse.store only for legitimate and lawful activities.
You must not use our website:
To violate any local, provincial, federal, national, or international law
To infringe intellectual property or privacy rights
To distribute viruses, malware, spyware, or harmful code
To interfere with the security or operation of the website
To scrape, copy, harvest, or extract website content without authorization
To submit false, misleading, abusive, threatening, or fraudulent information
To impersonate another person or organization
To gain unauthorized access to accounts, systems, or data
To manipulate pricing, discounts, reviews, promotions, or checkout functions
To place orders using stolen payment information
To purchase products for unlawful resale or export
To interfere with another customer’s use of the website
We may suspend or terminate access when we reasonably believe these rules have been violated.
5. Product Information
We make reasonable efforts to present product descriptions, photographs, capacities, dimensions, materials, colours, features, care details, and included accessories accurately.
However, product images may appear differently depending on:
Screen brightness
Monitor calibration
Device settings
Lighting conditions
Photography techniques
Production batches
Natural material variations
Handmade or decorative finishes
Minor differences in glaze, pattern placement, wood grain, colour, texture, printing, dimensions, or finish may occur and do not necessarily constitute a defect.
Dimensions and capacities may be approximate. Where a product is manually measured, a small reasonable variation may occur.
Customers are responsible for reviewing the complete product description before purchasing. Do not rely solely on photographs or product titles.
6. Drinkware Materials and Product Care
Our products may be made from ceramic, glass, stainless steel, plastic, polycarbonate, wood, silicone, or combinations of these materials.
Unless expressly stated on the relevant product page, you should not assume that a product is:
Microwave safe
Dishwasher safe
Oven safe
Freezer safe
Suitable for direct flame
Suitable for boiling liquids
Suitable for sudden temperature changes
Leakproof
Unbreakable
Suitable for carbonated beverages
Suitable for children without adult supervision
You must follow all product instructions and exercise reasonable care.
Glass and ceramic products may crack, chip, or break if dropped, struck, improperly cleaned, or exposed to thermal shock. Stainless steel products may become hot when filled with hot liquids. Straws, lids, and small accessories may present risks to young children if used without supervision.
Stop using any product that becomes cracked, chipped, deformed, structurally damaged, or unsafe.
MugMuse.store is not responsible for damage or injury caused by misuse, neglect, improper handling, failure to follow instructions, unauthorized modification, or use of a product for a purpose for which it was not designed, except where liability cannot legally be excluded.
7. Prices and Currency
Prices displayed on MugMuse.store may be shown in Canadian dollars or another currency selected through the website’s available localization features.
Prices may change at any time without prior notice. A price change will not ordinarily affect an order that has already been accepted and confirmed.
The final amount payable may include:
Product prices
Applicable sales taxes
Shipping charges, where applicable
Optional services
Currency conversion amounts
Import duties or fees
Any applicable discounts
Your bank, card provider, payment processor, or currency conversion service may charge additional fees. These charges are outside our control and are not collected by MugMuse.store.
If a pricing error is discovered, we may contact you to request payment of the correct amount or offer cancellation and a full refund. We are not obligated to fulfill an order at an obviously incorrect price caused by a technical, typographical, or system error where permitted by law.
8. Taxes, Duties, and Import Charges
Applicable Canadian sales taxes may be calculated and collected at checkout based on the shipping destination and legal requirements.
International customers may be responsible for customs duties, import taxes, brokerage fees, handling fees, or other government charges imposed by the destination country.
Unless expressly stated during checkout, these charges are not included in the product price and remain the customer’s responsibility.
We cannot control customs assessments, border processing, or local tax rules. Refusing to pay legally imposed import charges may result in the parcel being returned, abandoned, or destroyed.
Any resulting return costs, customs charges, or carrier fees may be deducted from a refund where legally permitted and where the issue was not caused by MugMuse.store.
9. Orders and Contract Formation
Submitting an order is an offer to purchase products under these Terms.
After an order is submitted, you may receive an automated acknowledgement or confirmation email. This confirms that we received your order but does not necessarily mean the order has been finally accepted.
An order is generally accepted when:
Payment has been authorized
The order passes verification
Inventory is available
The order enters fulfillment or is shipped
We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:
Product unavailability
Incorrect pricing
Suspected fraud
Unauthorized payment
Shipping restrictions
Incorrect customer information
Unusual order quantities
Technical errors
Legal or regulatory restrictions
Violation of these Terms
If we cancel a paid order, we will issue a refund for the cancelled amount to the original payment method.
10. Order Information
You agree to provide complete and accurate information when placing an order, including:
Your legal or preferred name
Billing address
Shipping address
Email address
Telephone number
Payment information
Any delivery instructions
You are responsible for checking your order details before submission.
Contact us promptly if you discover an error. We may attempt to make a correction, but changes cannot be guaranteed once fulfillment has started.
MugMuse.store is not responsible for delays, losses, or additional expenses caused by incorrect, incomplete, outdated, or misleading information provided by the customer, except where required by law.
11. Payment
We may accept payment methods made available through our Shopify checkout, such as eligible credit cards, debit cards, digital wallets, or other payment providers.
Payment processing may be performed by independent third-party providers. Your use of a payment method may also be subject to the provider’s own terms and privacy practices.
You represent that:
You are authorized to use the selected payment method
The billing information is accurate
Sufficient funds or credit are available
The transaction is not fraudulent or unlawful
We may use fraud-prevention tools and may request additional verification before accepting or fulfilling an order.
An order may be delayed, refused, or cancelled if payment cannot be authorized or verified.
12. Product Availability
All products are subject to availability.
Adding a product to your cart does not reserve it. Inventory may change before checkout is completed.
A product may become unavailable after an order is placed because of:
Inventory discrepancies
Damage discovered during fulfillment
Supplier availability
Quality-control concerns
Technical errors
Shipping restrictions
Discontinuation
Where an item is unavailable, we may offer:
A comparable replacement with your approval
A later shipment
Store credit with your agreement
Cancellation and refund
We will not substitute a materially different product without your consent.
13. Shipping and Delivery
Shipping is governed by our separate Shipping Policy, which forms part of these Terms.
Delivery times shown on the website are estimates rather than guarantees unless expressly stated otherwise.
Delays may occur because of:
Carrier congestion
Weather
Customs inspections
Public holidays
Address issues
Remote-area delivery
Transportation disruptions
Labour disputes
Natural disasters
Public emergencies
Events outside our reasonable control
Risk of loss may transfer according to applicable law and the delivery arrangement. Nothing in these Terms overrides mandatory consumer rights concerning delivery.
Customers should review tracking information and contact us promptly regarding missing, delayed, or damaged shipments.
14. Returns, Refunds, and Exchanges
Returns, refunds, damaged products, exchanges, and cancellations are governed by our Return & Refund Policy, which is incorporated into these Terms.
Eligible return requests must be submitted within the stated return period and according to the required procedure.
Products returned without authorization may be refused or delayed.
Ontario’s consumer protection guidance explains that online purchases may be subject to statutory protections and that qualifying online transactions may provide consumers with specific cancellation or refund rights. These legal rights apply in addition to the contractual remedies offered by MugMuse.store.
Nothing in our policies is intended to remove a right that cannot legally be waived.
15. Promotions and Discount Codes
Promotions, discount codes, free gifts, bundles, and special offers may be subject to additional conditions displayed at the time of the offer.
Unless otherwise stated:
Discount codes cannot be exchanged for cash
Only one code may be used per order
Codes cannot be applied after an order has been submitted
Promotions may have expiration dates
Discounts may exclude certain products
Offers may be limited by location or inventory
Promotions may not be combined
We may cancel or correct a promotion affected by fraud, technical error, unauthorized distribution, manipulation, or abuse.
Any restriction will be applied reasonably and subject to applicable consumer law.
16. Gift Cards and Store Credit
Where offered, gift cards and store credit may be subject to separate terms displayed at purchase or issuance.
Gift cards:
Have no cash value except where required by law
May not be replaced if lost or stolen unless verification is possible
May not be used to purchase another gift card unless permitted
Must be used through the applicable website checkout
May be restricted by currency or region
Ontario law may regulate expiry dates and fees for certain gift cards. Any mandatory legal requirements will prevail over inconsistent terms.
17. Customer Accounts
You may be able to create a customer account.
You are responsible for:
Maintaining the confidentiality of your login credentials
Using a secure password
Restricting access to your device
Keeping account information current
Notifying us of suspected unauthorized use
You are responsible for activity conducted through your account unless the activity resulted from our failure to exercise reasonable security or another circumstance for which the law makes us responsible.
We may suspend or close accounts associated with fraud, abuse, security concerns, policy violations, or unlawful activity.
18. Reviews and User Content
You may be permitted to submit reviews, photographs, comments, questions, suggestions, testimonials, or other content.
By submitting content, you confirm that:
You created it or have permission to use it
It is truthful and based on genuine experience where presented as a review
It does not infringe intellectual property, privacy, or publicity rights
It is not defamatory, unlawful, obscene, threatening, discriminatory, or deceptive
It does not contain malware, advertising spam, or confidential information
You grant MugMuse.store a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, reproduce, display, adapt, publish, and use the submitted content for operating, promoting, and improving our business, subject to applicable privacy laws.
We may moderate, remove, or decline content that violates these Terms.
Canadian competition rules prohibit materially false or misleading marketing representations. We therefore do not permit fabricated reviews, undisclosed incentivized endorsements, manipulated testimonials, or misleading claims presented as independent customer experiences.
19. Intellectual Property
All website content owned by or licensed to MugMuse.store is protected by applicable intellectual property laws.
This may include:
Store names
Logos
Branding
Graphics
Page layouts
Product descriptions
Photographs
Videos
Icons
Text
Artwork
Website code
Marketing materials
You may access the website for personal, non-commercial shopping purposes.
You may not reproduce, republish, distribute, modify, sell, scrape, reverse engineer, create derivative works from, or commercially exploit our content without prior written permission.
Third-party trademarks, product names, and content remain the property of their respective owners.
No use of our website grants you ownership of any intellectual property right.
20. Third-Party Services and Links
Our website may use or link to third-party services, including:
Shopify
Payment processors
Shipping carriers
Analytics providers
Marketing platforms
Social media services
Review applications
Currency or localization tools
External websites
Third-party services operate independently and may have their own terms, policies, and practices.
We are not responsible for third-party websites, content, products, security, availability, or policies, except to the extent that applicable law makes us responsible.
You should review the terms and privacy policies of any external service before using it or providing information.
21. Privacy and Personal Information
Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy and applicable privacy law.
The Office of the Privacy Commissioner of Canada explains that PIPEDA establishes rules for how covered private-sector organizations handle personal information during commercial activities, including responsibilities related to accountability, consent, safeguards, access, and breach management.
By using our website, you acknowledge that information may be processed as reasonably necessary to:
Complete transactions
Provide customer service
Prevent fraud
Fulfill orders
Process payments
Manage returns
Improve the website
Comply with legal obligations
Marketing communications will be sent only in accordance with applicable consent and unsubscribe requirements.
22. Accuracy of Website Information
We aim to keep the website accurate and current, but errors may occur.
Information may contain:
Typographical errors
Pricing errors
Product description errors
Inventory inaccuracies
Shipping estimate errors
Promotional errors
Technical defects
We may correct information, update content, or cancel affected orders where reasonably necessary.
Corrections will be made in accordance with applicable law. We will not use this clause to avoid an order merely because market prices changed after a valid contract was formed.
23. Prohibited Commercial Activity
Unless we authorize it in writing, you may not use MugMuse.store to:
Conduct automated purchasing
Resell website content
Operate a competing catalogue
Extract customer information
Circumvent order limits
Exploit discount errors
Create false accounts
Submit fraudulent referrals or reviews
Use bots to manipulate inventory
Misrepresent an affiliation with MugMuse.store
We may limit quantities, cancel suspicious orders, and protect our website against abusive activity.
24. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.
We do not guarantee that:
The website will always be uninterrupted
Every technical error will be corrected immediately
The website will be compatible with every device
All products will remain available
Estimated delivery dates will always be met
Colours will appear identically on every screen
However, this disclaimer does not exclude:
Express product promises made by us
Mandatory consumer warranties
Statutory guarantees
Liability that cannot lawfully be limited
Nothing in these Terms should be interpreted as denying consumers the basic quality, description, delivery, and contractual protections provided by applicable law.
25. Limitation of Liability
To the maximum extent permitted by law, MugMuse.store will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website or products, including lost profit, lost opportunity, or lost data.
Where liability can legally be limited, our total liability relating to a particular order will not exceed the amount paid for that order.
These limitations do not apply where prohibited by law, including where liability arises from:
Fraud
Wilful misconduct
Gross negligence where it cannot be excluded
Death or personal injury caused by legally actionable negligence
Breach of mandatory consumer rights
Any other liability that cannot legally be limited
26. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless MugMuse.store and its service providers from claims, losses, liabilities, and reasonable expenses arising from:
Your unlawful use of the website
Your breach of these Terms
Your infringement of third-party rights
Your fraudulent conduct
Content you submit
This provision does not require a consumer to compensate us for losses caused by our own breach, negligence, or unlawful conduct.
27. Force Majeure
We are not responsible for failure or delay caused by events beyond our reasonable control, including:
Natural disasters
Severe weather
War
Civil unrest
Government restrictions
Pandemics
Border closures
Carrier interruptions
Cyberattacks
Utility outages
Labour disputes
Transportation failures
Supply chain disruption
When such an event occurs, affected obligations may be suspended for the duration of the disruption.
We will make reasonable efforts to communicate material delays and provide an appropriate remedy where required by law.
28. Suspension and Termination
We may restrict or terminate your access to the website where we reasonably believe you have:
Violated these Terms
Engaged in fraud
Threatened security
Abused customer service staff
Misused payment systems
Infringed third-party rights
Used the website unlawfully
Termination does not affect rights or obligations that arose before termination.
Provisions relating to payments, intellectual property, liability, disputes, and other terms that logically survive termination will remain effective.
29. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.
However, if you are a consumer residing in another province, state, territory, or country, you may also benefit from mandatory protections in your place of residence.
Nothing in this section deprives you of rights that applicable consumer law does not permit you to waive.
30. Dispute Resolution
We encourage customers to contact us first so that concerns can be resolved directly.
To submit a dispute, email support@MugMuse.store and include:
Your name
Order number
Description of the issue
Requested resolution
Relevant photographs or documents
We will make reasonable efforts to review and respond.
If a dispute cannot be resolved informally, either party may pursue available remedies through a court, government consumer protection authority, payment provider, or another legally authorized process.
Ontario provides official procedures for consumers who wish to make complaints about businesses and consumer transactions.
These Terms do not require you to waive a legally protected right to bring a claim before a court or regulator.
31. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in full force where legally possible.
32. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive the provision or lose the right to enforce it later.
A waiver is effective only when made in writing by an authorized representative of MugMuse.store.
33. Entire Agreement
These Terms, together with our:
Return & Refund Policy
Shipping Policy
Privacy Policy
Contact Information
Legal Notice
Any product-specific terms
Any promotion-specific conditions
constitute the agreement between you and MugMuse.store concerning your use of the website and purchases from us.
If there is a conflict, product-specific or promotion-specific conditions will apply to the relevant product or promotion, while mandatory law will always prevail.
34. Changes to These Terms
We may update these Terms to reflect changes in:
Our products
Website functionality
Shopify tools
Payment processing
Shipping operations
Customer service procedures
Legal obligations
Business practices
The revised version will be posted on MugMuse.store with an updated effective date.
Changes will apply prospectively unless applicable law permits or requires otherwise. Terms in effect when an order was accepted will generally continue to govern that order.
You should review this page periodically.
35. Contact Information
Questions about these Terms of Service should be sent to:
MugMuse.store
141 Markham St
Toronto, ON M6J 2G4
Canada
Email: support@MugMuse.store
Phone: (647) 220-8619
Customer service inquiries are generally reviewed within 1–3 business days, excluding weekends and Canadian public holidays.