Legal notice

Last Updated: July 18, 2026

This Legal Notice applies to the website MugMuse.store, including all pages, product listings, images, written content, digital features, checkout services, communications, and related services made available through the website. By accessing, browsing, purchasing from, or otherwise using MugMuse.store, you acknowledge that you have read and understood this Legal Notice. This document should be read together with our Terms of Service, Return & Refund Policy, Shipping Policy, Privacy Policy, Contact Information, and any additional terms displayed on a specific product, promotion, or checkout page.

1. Website Operator

MugMuse.store is an online retail business offering mugs, tumblers, ceramic cups, glassware, reusable drinkware, stainless steel cups, drinkware accessories, gift sets, and related lifestyle products.

Store Name: MugMuse.store
Business Address: 141 Markham St, Toronto, ON M6J 2G4, Canada
Customer Support Email: support@MugMuse.store
Telephone: (647) 220-8619

Questions regarding this Legal Notice, the operation of the website, an order, a product, or a customer service matter may be submitted using the contact information above. Email is the preferred method of communication because it allows us to retain an accurate written record of your inquiry and supporting information.

The listed business address is provided for business correspondence and legal notices. It must not be used as a return address unless our customer support team has first issued written return authorization and confirmed the appropriate destination. Unauthorized parcels may be refused, delayed, or returned to the sender.

2. Purpose of the Website

MugMuse.store operates as an e-commerce website through which customers may browse product information, review prices, place orders, submit payments, access store policies, and communicate with customer support.

The website is intended primarily for personal, household, gift, and other lawful consumer purchases. Access to the website does not create a partnership, agency relationship, employment relationship, franchise, joint venture, or professional advisory relationship between MugMuse.store and any visitor.

The information presented on the website is provided for general commercial and informational purposes. Product descriptions, photographs, measurements, suggested uses, care guidance, and lifestyle content are intended to assist customers in evaluating products before purchase. They are not intended to constitute medical, health, nutritional, technical, financial, tax, or legal advice.

3. Shopify Platform

MugMuse.store is hosted through Shopify, which provides the technology used to operate the online storefront, display products, process checkout information, and connect the store with supporting applications and service providers.

Shopify permits merchants to publish store policies such as terms of service, shipping policies, refund policies, privacy policies, and legal notices. Each merchant remains responsible for the accuracy and suitability of the policies used for its own business.

The presence of Shopify technology on the website does not mean that Shopify manufactures, sells, endorses, inspects, or guarantees the products offered by MugMuse.store. Unless a particular issue concerns a service independently provided by Shopify, customer questions about orders and products should be directed to MugMuse.store.

4. Accuracy of Business and Product Information

We make reasonable efforts to ensure that the information displayed on MugMuse.store is clear, accurate, current, and helpful. Nevertheless, errors, omissions, delays, or technical inaccuracies may occasionally occur.

Website information may include approximate measurements, estimated capacities, illustrative photographs, general material descriptions, care recommendations, expected shipping periods, promotional content, and inventory information. Minor differences may occur between product images and delivered products due to screen settings, lighting, production batches, printing, glaze, texture, pattern placement, wood grain, manual measurement, manufacturing tolerances, or natural material variation.

Colours displayed on a screen may differ slightly from actual product colours. Dimensions and capacities may be rounded or measured manually. Decorative, handmade, textured, ceramic, glass, or natural-wood products may have small variations that form part of their normal appearance and are not automatically defects.

We reserve the right to correct typographical errors, inaccurate product details, pricing errors, availability errors, or other website mistakes. When an error materially affects an order, we may contact the customer to explain the issue and provide an appropriate option, such as confirming corrected information, choosing an alternative product, or cancelling the affected item for a refund.

Canadian competition rules prohibit materially false or misleading representations used to promote products or business interests. MugMuse.store aims to describe products honestly and does not intend to publish statements that are false or misleading in a material respect.

5. Product Availability and Pricing

All products shown on MugMuse.store are subject to availability. Displaying a product or allowing it to be added to a shopping cart does not guarantee that sufficient inventory will remain available until payment and order verification are completed.

Prices may be changed at any time before an order is accepted. The final price, applicable taxes, discounts, shipping charges, and other amounts payable will ordinarily be shown during checkout.

If an obvious pricing or technical error occurs, we may refuse or cancel the affected order where permitted by law. If payment has already been collected, the relevant amount will be refunded to the original payment method.

Promotional prices, discount codes, bundle offers, free gifts, and limited-time campaigns may be subject to separate conditions. Promotions may be restricted by date, destination, order value, product category, stock availability, or customer eligibility. Unless expressly stated otherwise, promotions cannot be exchanged for cash, applied retroactively, or combined with other offers.

6. Intellectual Property Rights

Unless otherwise indicated, the content available through MugMuse.store is owned by, licensed to, or lawfully used by MugMuse.store and is protected by applicable copyright, trademark, design, database, and other intellectual property laws.

Protected content may include the store name, logos, page layouts, product descriptions, website text, original photography, graphics, icons, illustrations, videos, banners, product arrangements, promotional materials, email content, and other creative elements.

Customers and website visitors may view and use the website for personal, non-commercial shopping purposes. No ownership right is transferred through access to the website.

Without prior written permission, you may not copy, reproduce, republish, distribute, sell, license, modify, translate, scrape, extract, frame, mirror, upload, publicly display, or create derivative works from protected website content. You may not use our branding in a way that falsely suggests sponsorship, authorization, partnership, or affiliation with MugMuse.store.

Product names, logos, trademarks, and images belonging to manufacturers, suppliers, payment providers, delivery companies, Shopify, or other third parties remain the property of their respective owners. Their appearance on the website does not transfer ownership to MugMuse.store or to website visitors.

7. Permitted and Prohibited Website Use

You may use MugMuse.store only for lawful purposes and in accordance with the policies published on the website.

You must not use the website to commit fraud, submit false information, use stolen payment details, interfere with checkout systems, access another person’s account, distribute malware, bypass security controls, manipulate product reviews, exploit pricing errors, scrape protected content, collect customer data, overload the website, or interfere with another visitor’s use of the service.

You must not use automated bots, scripts, crawlers, or extraction tools to copy product information, photographs, prices, page layouts, or other content without written authorization.

We may restrict, suspend, or terminate access when there is reasonable evidence of unlawful activity, fraud, security threats, misuse, intellectual property infringement, or material violation of our policies.

8. External Links and Third-Party Services

MugMuse.store may contain links to third-party websites or use services provided by payment processors, shipping carriers, analytics services, review platforms, social networks, marketing providers, fraud-prevention systems, and other technology partners.

External services are operated independently and may be governed by their own terms, privacy policies, and security practices. A link to a third-party website does not necessarily constitute approval, sponsorship, recommendation, or endorsement of all information, products, or services found there.

We do not control the availability, accuracy, content, or security of independent external websites. Customers should review the applicable terms and privacy practices before submitting personal information or completing transactions through any third-party service.

Nothing in this section excludes responsibility that cannot legally be excluded.

9. Personal Information and Privacy

MugMuse.store may collect and process personal information that is reasonably necessary to operate the website, process payments, fulfill orders, arrange delivery, provide customer support, manage returns, prevent fraud, maintain records, improve services, and comply with legal obligations.

Personal information may include names, contact details, delivery addresses, billing details, order history, communications, technical identifiers, and information submitted during customer support requests.

Canadian privacy requirements may apply to private-sector organizations that collect, use, or disclose personal information during commercial activities. The Office of the Privacy Commissioner of Canada provides guidance concerning accountability, consent, appropriate purposes, safeguards, access, and breach obligations under PIPEDA.

The complete details of our information-handling practices should be set out in the Privacy Policy published on MugMuse.store. Customers should review that policy before submitting personal information.

We do not recommend sending passwords, complete payment-card information, or other highly sensitive financial data through ordinary email. Payments should be completed only through the secure checkout methods made available on the website.

10. Product Use and Safety

Customers are responsible for reviewing product descriptions, material information, capacity details, warnings, and care instructions before using a product.

Products may contain ceramic, glass, stainless steel, plastic, silicone, wood, coatings, decorative components, lids, straws, or other accessories. Unless expressly confirmed on the product page or packaging, customers should not assume that an item is microwave safe, dishwasher safe, oven safe, freezer safe, leakproof, unbreakable, suitable for direct flame, or suitable for sudden changes in temperature.

Glass and ceramic products may crack, chip, or break if dropped, struck, improperly stored, or exposed to thermal shock. Stainless steel containers may become hot when filled with hot liquids. Straws, detachable seals, decorative parts, and other small components may require adult supervision when used around children.

A product should not be used after it becomes cracked, chipped, deformed, structurally weakened, or otherwise unsafe. MugMuse.store is not responsible for damage caused by misuse, neglect, accidental impact, improper cleaning, failure to follow instructions, unauthorized modification, or use outside the product’s intended purpose, except where liability cannot legally be excluded.

11. Reviews and Customer-Submitted Content

Customers may be able to submit reviews, comments, photographs, videos, product questions, testimonials, or other content.

By submitting content, the customer confirms that the content is truthful, lawful, and based on genuine experience where it is presented as a product review. The customer must have the right to submit the content and must not include defamatory statements, confidential information, unlawful material, misleading claims, malware, advertising spam, or content that infringes another person’s intellectual property or privacy rights.

Subject to applicable privacy law, the customer grants MugMuse.store a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, adapt, and use submitted content in connection with operating and promoting the store.

We may moderate or remove content that is fraudulent, irrelevant, abusive, misleading, unlawful, or inconsistent with our policies. We do not permit fabricated reviews, undisclosed false endorsements, or content designed to create a misleading impression of independent customer opinion.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its general content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, completely error-free, compatible with every device, or available in every region.

We do not guarantee that every product will remain available, that all delivery estimates will be achieved, or that product colours will appear identically on every screen.

This disclaimer does not remove any express promise made in a confirmed product description, nor does it exclude mandatory warranties, statutory rights, consumer guarantees, or other obligations that cannot legally be limited.

13. Limitation of Liability

To the maximum extent permitted by law, MugMuse.store will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from access to or use of the website. This may include lost profits, lost opportunities, loss of data, or business interruption.

Where liability can legally be limited, our total liability in connection with a particular purchase will generally not exceed the amount paid for that purchase.

These limitations do not apply to fraud, wilful misconduct, liability for death or personal injury where exclusion is prohibited, breach of mandatory consumer protection rights, or any other liability that cannot lawfully be limited.

14. Consumer Rights

Nothing in this Legal Notice is intended to remove, restrict, or replace rights that consumers receive under applicable law.

Ontario provides statutory protections for consumers before, during, and after certain purchases, including online transactions. Depending on the circumstances and transaction value, disclosure, contract, delivery, cancellation, refund, and complaint rights may apply.

Customers located outside Ontario may have additional mandatory rights under the laws of their province, state, territory, country, or region. Where this Legal Notice conflicts with a non-waivable legal requirement, that requirement will prevail.

15. Governing Law

This Legal Notice and the use of MugMuse.store are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without giving effect to conflict-of-law principles.

This governing-law clause does not deprive consumers of mandatory protections available in their ordinary place of residence where those protections cannot legally be waived.

Before beginning formal legal proceedings, customers are encouraged to contact us at support@MugMuse.store so that we have a reasonable opportunity to investigate and resolve the concern.

16. Changes to This Legal Notice

We may update this Legal Notice when necessary to reflect changes in our products, website operations, Shopify functionality, service providers, business practices, or legal obligations.

The updated version will be published on MugMuse.store with a revised “Last Updated” date. Changes will ordinarily apply from the date they are posted and will not retroactively remove rights connected to an order already accepted.

Customers should review this page periodically to remain informed of the terms applicable to their use of the website.

17. Severability and No Waiver

If any provision of this Legal Notice is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect wherever legally possible.

A failure by MugMuse.store to enforce a provision immediately does not constitute a permanent waiver of that provision or of the right to enforce it later.

18. Contact for Legal and Business Notices

Questions, complaints, formal notices, intellectual property concerns, and legal correspondence relating to MugMuse.store may be directed to:

MugMuse.store
141 Markham St
Toronto, ON M6J 2G4
Canada

Email: support@MugMuse.store
Phone: (647) 220-8619

When contacting us about an order, please include your full name, order number, email address used at checkout, and a clear explanation of the matter. When submitting a formal legal or intellectual property notice, include sufficient information to identify the relevant content, legal right, requested action, and your authority to make the request.

MugMuse.store aims to review ordinary customer inquiries within 1–3 business days. Complex legal, privacy, payment, carrier, or intellectual property matters may require additional review time.