Contact information
Last Updated: July 18, 2026
Welcome to MugMuse.store.
We're delighted that you've chosen MugMuse.store for your favorite mugs, tumblers, coffee cups, glassware, and everyday drinkware. Inspired by the warmth and simplicity of a cozy Scandinavian café, our mission is to make every shopping experience smooth, enjoyable, and reliable.
Whether you have a question before placing an order, need assistance after your purchase, or simply want to learn more about our products, our customer support team is always happy to help.
Our Customer Support
At MugMuse.store, we believe excellent customer service is just as important as offering beautiful, high-quality products.
Every inquiry receives our attention, and we strive to provide helpful, friendly, and professional support throughout your shopping journey.
Our team can assist you with:
- Product recommendations
- Product availability
- Order status updates
- Shipping information
- Tracking assistance
- Returns and refunds
- Exchanges
- Damaged or defective products
- Missing packages
- Billing questions
- Payment inquiries
- General website support
- Wholesale inquiries
- Business partnerships
- Feedback and suggestions
No matter how simple or complex your question may be, we'll do our best to provide a prompt and accurate response.
Business Information
Store Name
MugMuse.store
Business Address
141 Markham St
Toronto, ON M6J 2G4
Canada
Customer Support Email
Customer Service Phone
(647) 220-8619
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 3:00 PM (Eastern Time)
Sunday & Canadian Public Holidays
Closed
Although our office may be closed outside business hours, you are welcome to send us an email at any time. Messages received outside our regular hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact our customer care team.
For quicker assistance, please include:
- Your full name
- Your order number
- The email address used when placing the order
- A detailed description of your question or concern
- Photos or videos if your inquiry relates to a damaged or incorrect item
Providing complete information helps us resolve your request more efficiently and reduces unnecessary delays.
Most email inquiries receive a response within 1–3 business days.
Telephone Support
If you prefer speaking with our team directly, you can reach us during business hours.
Phone
(647) 220-8619
Please have your order number available before calling whenever possible.
Telephone support is ideal for:
- Urgent order questions
- Shipping concerns
- Product inquiries
- Return requests
- Payment questions
- General customer assistance
If we are assisting other customers when you call, please leave a voicemail with your name, phone number, and order number. We will return your call as soon as possible.
Before Contacting Us
To help us assist you more efficiently, we recommend preparing the following information before reaching out:
- Your order number
- Full name
- Email address used for your purchase
- Product name
- Date of purchase
- Shipping address
- Photos of the product if applicable
- Photos of the shipping package if reporting damage
- Tracking number if available
Having this information ready allows us to locate your order quickly and provide the most accurate assistance.
Questions We Frequently Receive
Our customer support team regularly assists customers with questions such as:
Order Status
Need to know where your order is? We can help you track your shipment and explain the latest delivery updates.
Shipping Information
Questions about shipping times, delivery estimates, or international shipping? Our team is happy to provide guidance.
Returns & Refunds
If you're not completely satisfied with your purchase, we'll explain our return process and help you start a return request when eligible.
Damaged Items
If your product arrives damaged during shipping, please contact us promptly with photographs so we can review the situation and provide an appropriate solution.
Product Questions
Need more information about a mug, tumbler, glass, or drinkware accessory before ordering? We're here to answer your questions.
Response Time
Our typical response times are:
- Email inquiries: 1–3 business days
- Return requests: 1–3 business days
- Shipping inquiries: 1–2 business days
- Damaged item claims: 1–3 business days
- General questions: 1–2 business days
During holiday seasons or promotional events, response times may be slightly longer due to increased customer inquiries.
We appreciate your patience and understanding during these busy periods.
Product Support
Many of our products are made from premium materials including:
- Ceramic
- Glass
- Stainless Steel
- BPA-free plastic
- Natural wood
- Silicone
If you have questions about:
- Cleaning instructions
- Material information
- Capacity
- Product dimensions
- Care recommendations
- Compatibility
- Daily use
our support specialists are always happy to help.
Feedback & Suggestions
We truly value every customer's opinion.
Your feedback helps us improve:
- Product quality
- Packaging
- Website experience
- Customer support
- Shipping services
- Product selection
Whether you have a suggestion for a new product or ideas for improving our store, we'd love to hear from you.
Business & Partnership Inquiries
For business collaborations, wholesale opportunities, media requests, or partnership proposals, please contact us via email.
Business Email
Please include relevant details about your company or proposal so our team can direct your message to the appropriate department.
Privacy of Your Information
We respect your privacy and handle customer information responsibly.
Any personal information you provide while contacting our customer support team is used only for purposes such as:
- Verifying your order
- Providing customer assistance
- Processing returns or refunds
- Responding to inquiries
- Improving our services
- Meeting legal and operational obligations
We do not request sensitive payment information through email, and we recommend never sharing passwords or confidential financial information in unsecured communications.
Our Commitment
At MugMuse.store, we believe every customer deserves thoughtful service, clear communication, and dependable support.
Inspired by the welcoming atmosphere of a cozy Scandinavian café, we aim to make every interaction as warm, simple, and enjoyable as sharing a favorite cup of coffee with friends.
Whether you're shopping for your first mug or adding another favorite to your collection, we're here to ensure your experience is smooth from start to finish.
Thank you for choosing MugMuse.store. We appreciate your trust and look forward to serving you for many coffee moments to come.
Contact Summary
MugMuse.store
Address
141 Markham St
Toronto, ON M6J 2G4
Canada
Phone
(647) 220-8619
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday: 10:00 AM – 3:00 PM (ET)
Sunday & Holidays: Closed
We look forward to assisting you and making every experience with MugMuse.store warm, welcoming, and enjoyable.